Ordering Information & Disclaimers
By submitting an order to Anything Printing, the client agrees to all terms and conditions listed on our website regardless of those listed on the client's own purchase order. Every effort is made to verify and maintain the accuracy of information contained within our website and literature, however Anything Printing reserves the right to change this information without notice and cannot be held liable for these changes.
Order acknowledgements are sent for all orders within 1 business day of the order being entered to the email address on file for the account. It is the client's responsibility to check for any discrepancies as the order would be printed and filled accordingly. Please verify the item number, colours, quantities, pricing, design submitted, and shipping information on this acknowledgment is correct and notify us of any discrepancies immediately. Emailed orders shall not be larger than 20MB (total of ALL file attachments) or we may not receive them!
Average production time is typically 5-10 business days depending upon the quantity ordered, availability of stock, product type and time of year. Overseas production time is typically 3-8 weeks depending upon the quantity ordered, availability of stock, product type and time of year. Business days do not include weekends or holidays. Production time does not include proofing or shipping time.
If the client is supplying their our artwork we require the artwork to be a Vector art file at 300dpi. If the artwork supplied does not meet our print requirements we will contact the client and notify them. Anything Printing is not responsible for artwork touch ups, alterations or re-design. We can assist with artwork corrections but we charge accordingly to the design corrections required.
Orders requiring proofs are not considered complete until we have received an email stating "APPROVED". Proofs are not "RUSHED" and are completed in the order we receive them. You should receive your requested proof(s) within 48-72 hours from receipt of the order. After we receive the email stating the proof is approved the order will be put in to our production schedule. Once a proof is approved a rush order may be requested. If the client's rush order is accepted the order is subject to our Rush Order policies.
Color Change Charge
An additional charge will be added to any order requesting a change in print colors during the middle of a run for each print color change during a single print color run. The charge will vary depending upon the product and print method being used.
PMS Ink Color Matching
We charge for PMS matching, however color match is only guaranteed plus or minus one color shade on white or clear items. We cannot guarantee color match on colored items. We will make every effort to obtain as close a printed match to the requested color on orders requesting a PMS color on a colored item, however we will not be responsible for shade variations. The client is required to provide the PMS colour numbers or sequence when submitting their order.
Product Color Variations
We cannot assume responsibility for slight shade variations of products or print colors. Environmental concerns and manufacturer productions cause changes beyond our control which are typical variations in the industry.
Screen and Pad printed items are printed with inks that must evaporate to dry. The ink will dry but there may be a residual odor from the vapors. This odor, if detectable, is not considered a defect.
Over / Under Run
An accidental over or under run of 5% will constitute a complete order. Every attempt will be made to minimize these amounts so please advise your customers and order appropriately.
A printed sample or a copy of the printed product must accompany any order requesting exactly as last order. For print color matches a printed sample must be provided. Print Appeal will not be responsible for misprinted repeat orders without a provided copy or sample.
Claims & Returns
Custom imprinted items are not returnable or refundable for credit unless there is a factory error. Anything Printing must be notified within 48 hours of receipt of an order if there is a shortage or other problem with the order not related to shipping. Shipping related claims must be filed directly with the freight carrier (See Shipping Info/Claims). All claims or returns must be approved by Anything Printing within 5 days of receipt of order. Print Appeal must be notified immediately if a shipment is refused or returned for any reason. Unauthorized returns will not be accepted and the customer will be invoiced for any freight charges incurred for unauthorized return shipments.