By submitting an order to Anything Printing, you agree to all terms and conditions listed on our website regardless of those listed on your own purchase order. Every effort is made to verify and maintain the accuracy of information contained within our website and literature, however we reserve the right to change this information without notice and cannot be held liable for these changes.
Order acknowledgements are sent in the form of an invoice. It is our customers responsibility to check for any discrepancies as the order will be processed accordingly. Verify the item numbers, colours, sizes, quantities, decoration type, decoration placement, pricing, design submitted, and shipping information on the invoice is correct and notify us of any discrepancies immediately. Email orders shall not be larger than 20MB (total of ALL file attachments) or we may not receive them.
Most of our products have a standard 5 to 15 business day production schedule depending upon the item and quantity ordered, availability of stock, product type and time of year. Overseas production time is typically 5-8 weeks but will vary by product so please inquire. Production time does not include proofing time, weekends, holidays or transit time.
Production times are approximate are not guaranteed. Production times can vary at busy peak times throughout the year, due to inventory levels, machine maintenance, and employee shortages.
For best results customers are required to supply Vector art files at 300dpi. If the artwork supplied does not meet our print requirements we will notify you. We are not responsible for artwork touch ups, alterations or re-design. We can assist with artwork corrections but we charge accordingly to the project requirements.
Orders requiring proofs are not considered complete until we have received an email stating "APPROVED". Proofs are not rushed and are completed in the order we receive them. Requested proof(s) are usually received with-in 24 to 72 hours. After we receive an email stating the proof is approved the order will be put in to our production schedule.
Once a proof is approved a rush order may be requested. If your rush order is accepted the order is subject to our Rush Order policies.
Color Change Charge
An additional charge will be added to any order requesting a change in print colors during the middle of production. A fee is charged for each print color being changed during a production run. The charge will vary depending upon the product, quantity and print method being used.
PMS Ink Color Matching
Our standard print method is done in CMYK unless otherwise notified. We offer PMS matching on most products, however color match is only guaranteed plus or minus one color shade on white or clear items. We cannot guarantee color match on colored items. We will make every effort to obtain a close printed match to the requested color; however we will not be responsible for shade variations. Customers are required to provide the correct PMS colour or sequence numbers. PMS colour matching fees may be applicable.
Product Color Variations
We do not assume responsibility for slight shade variations of products or print colors. Environmental concerns and manufacturer productions cause changes beyond our control which are typical variations in the industry.
Over / Under Run
An over or under run of 5% will constitute a complete order. Every attempt will be made to minimize these amounts. Customers are required to cover any over run charges.
We keep proofs on file for 24 month from order date. If re-ordering with-in 24 months we will resend you your previous proof for approval.
Claims & Returns
Custom imprinted items are not returnable or refundable for credit unless there is a factory error. We must be notified within 48 hours of receipt of an order if there is an issue with the order not related to shipping. Shipping related claims must be filed directly with the freight carrier. All claims or returns must be approved by Anything Printing within 2 business days of receipt of order. We must be notified immediately if a shipment is refused or returned for any reason. Unauthorized returns will not be accepted and you will be invoiced for any freight charges incurred for unauthorized return shipments.
Order Cancellation Charge
Once an order has been processed; any updates or cancellation costs incurred will be charged directly to the customer. Such fees can include cancellation fees, set-up fees, rush order fees, additional run fees, re-stocking fees, delivery fees, artwork fees, consultation fees, or the cost of the full order.